- Online returns
Items must be returned unused, in perfect condition and in the original packaging. Unless you use our trackable standard returns service, you are responsible for their safe keeping and taking reasonable care of them. Return costs are 6 € and have to be paid by the buyer.
For reasons of hygiene, we regret that we are not able to exchange or offer you a refund if you decide you no longer want items which by their nature cannot be returned once they have been dispatched, including:
- Earrings which have been removed from their packaging
- Swimwear where the hygiene strip has been removed
We are also unable to refund Hobbs Gift Cards
This does not, however, affect your statutory rights in relation to such items if they are faulty or damaged when you receive them (see below) or if they are items that you have been sent in error. If you have any questions please contact our Customer Services team.
- German Returns via DHL
Please enclose your completed Delivery Receipt and pack your return securely. You can print your Returns Label here. You are required to enter your order reference number into the Customer Specific Data Box, against reference 1 on the returns label.
• Drop your parcel off at a post office or DHL retail outlet.
• You will be able to track your parcel until it reaches us. We will email you when your return is processed.
• Once you return arrives back with us, the 6euro charge will be deducted from your refund.
You can also send your items back to us by a carrier of your choice. If you decide to do this you are responsible for items until they reach us, so please use a trackable service. The address for sending returns to is: International Returns Department, Hobbs Distribution Centre, 26 Oliver Business Park, Oliver Road, Park Royal, London NW10 7JB, ENGLAND
If you have any queries please contact Customer Services, quoting your order reference.
Refunds will be issued to the credit, debit card or Paypal account originally used to make payment. Please allow up to 10 working days for the refund to reach your account. Please note that we are unable to arrange exchanges, you should return the item and repurchase.
Return items to HobbsPrint DHL return label
- Faulty or Damaged Items
We strive to provide the highest standards, but if the items you ordered are damaged or faulty upon receipt, provided you inform our Customer Service team within 30 days of receiving the items (supplying them with the order reference details shown on the delivery documentation together with details of the damage or fault) we will send replacements or offer you a refund. We ask that you return the damaged or faulty items to us, using the returns service outlined above - we will refund you the full cost of your items. Refunds will be credited to the payment card or PayPal account used to make the original purchase.