Here To Help
If you have a question about shopping with us, you may find the help you need faster in our Frequently Asked Questions. If you still need assistance, please contact our customer services team by phone or email.
Please also see below for whom to contact with any Trade Enquiries >
Thursday 19th July Customer Services will be closed from 3pm onwards.
Should you have a customer related query please email us at firstname.lastname@example.org, we will endeavour to get back to you shortly.
You can also now chat to us in real time between Monday-Friday 10am-4pm (GMT) – simply click on the chat button on the bottom right hand side of the screen to start a chat or call 0203 095 3939 9am to 4.30pm Monday and 9am to 5pm Tuesday to Friday (GMT).
During our busy Sale period we may take longer to respond to your query so thank you for your patience.
Please note that we are closed on weekends and Bank Holidays.
Tracking your delivery
Once your order has been despatched, you will receive email confirmation with tracking details from one of our couriers. If part of your order has been sent from one of our stores, you may receive multiple confirmations from multiple couriers.
For information on International deliveries, click here.
Placing an order by phone
If you are unable to find the piece you're looking for online, we may be able to find it for you in one of our stores. This service is not available on sale and outlet items.
Please note this service is only available for UK mainland billing and delivery addresses.
If you’re a wholesaler or retailer and would like to work with us, please email email@example.com