How we deliver
We deliver by courier to addresses in Australia and New Zealand.
A signature confirming receipt is required for delivery. If there is no-one available at the delivery address to accept the order, the courier will leave a card asking you to arrange collection from your nearest depot, or to arrange a re-delivery. The courier may also leave your parcel with a neighbour and leave a card stating this.
- Australia and New Zealand Delivery Charges and Times
Delivery Type $AUD Delivery Time and Info Australia and New Zealand Standard Delivery 7.50 Allow up to 8 working days. Tracked service. Australia and New Zealand Express Delivery 15.00 Allow up to 5 working days. Tracked service.
Please note that your order may be subject to import taxes, fees, levies or other charges which are the sole responsibility of the purchaser, or the recipient of the purchase if different.
- International Delivery
If you want to ship your order outside Australia and New Zealand please select the relevant country at the top of the website before purchasing. We deliver to the following countries:
Austria, Bahrain, Belgium, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, South Africa, Sweden, Slovenia, Spain, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom and USA.
When our carrier collects your parcel from us for delivery, you will receive an order dispatch email with a unique tracking link. Please use this to check on the progress of your existing order, or visit http://dm.metapack.com/metatrack/ and enter your delivery reference number.
We look forward to receiving your order and would welcome feedback on your delivery experience. To give us feedback or if you have any enquiries please contact firstname.lastname@example.org.
- Delivery Tracking
To track your delivery visit http://www.dhl.com/en.html and enter the delivery reference emailed to you upon despatch of your order.